Components Guide: Managing FAQs

Introduction

This tutorial provides a comprehensive guide on managing Frequently Asked Questions (FAQs) using the Remedy CMS. By following these steps, you will learn how to effectively display unique Q&A pairings on your website's landing pages, enhancing user experience and providing quick access to important information.

Step 1: Accessing the FAQ Management Section

• Log in to your Remedy CMS dashboard.
• Navigate to the 'Components' section in the main menu.
• Click on 'FAQs' to enter the FAQ management interface.

Step 2: Adding a New FAQ

• Click on the 'Add New FAQ' button.
• Fill out the required fields:
  • Question: Enter the question you want to address.
  • Answer: Provide a clear and concise answer to the question.
• Choose the relevant category for your FAQ if applicable.
• Click 'Save' to store your new FAQ entry.

Step 3: Editing Existing FAQs

• In the FAQ management interface, locate the FAQ you wish to edit.
• Click on the 'Edit' button next to the FAQ entry.
• Make the necessary changes to the question or answer.
• Click 'Update' to save your changes.

Step 4: Deleting an FAQ

• Find the FAQ you want to remove in the management interface.
• Click on the 'Delete' button next to the entry.
• Confirm the deletion when prompted to remove the FAQ from your list.

Step 5: Displaying FAQs on Landing Pages

• Go to the content landing page where you want to display the FAQs.
• Use the drag-and-drop feature to insert the FAQ widget into the desired section of your page.
• Configure the widget settings:
  • Select which FAQs to display.
  • Choose the display style (e.g., accordion, list).
• Click 'Publish' to make the updated landing page live.

Step 6: Reviewing FAQs Analytics

• Return to the main dashboard and navigate to the 'Analytics' section.
• Select 'FAQs' to view how often each FAQ is accessed.
• Use this data to identify popular questions and improve your FAQ content accordingly.

Conclusion

Managing FAQs in Remedy CMS is straightforward and enhances the user experience on your website. By following these steps, you can add, edit, delete, and display FAQs effectively. Regularly review analytics to optimize your FAQ content based on user interactions. Next, consider exploring other components of Remedy CMS to further enhance your website's usability.