ServiceNow User and Groups

Introduction

This tutorial will guide you through managing users and groups in ServiceNow. You will learn how to create new users and groups, which is essential for effective user administration in your ServiceNow instance. This knowledge will enhance your capability to manage access and collaboration within your organization.

Step 1: Understanding ServiceNow Users

• ServiceNow users are individuals who can log into the platform and perform various tasks based on their roles and permissions.
• Each user has a unique identifier and associated information such as name, email, and roles.
• Familiarize yourself with user roles to understand the level of access each user will have.

Step 2: Creating New Users

1. Access the User Administration Module

   • Navigate to the User Administration module in ServiceNow.
   • This can typically be found under the 'User Administration' section in the application navigator.

2. Create a New User

   • Click on the "Create New" or "New" button to start adding a user.
   • Fill in the required fields:
     • User ID: A unique identifier for the user.
     • First Name and Last Name: The user's personal details.
     • Email: The user’s email address for notifications and correspondence.
   • Assign Roles: Select appropriate roles that determine what the user can access and modify within ServiceNow.

3. Save the User

   • After filling in all necessary information, click "Submit" or "Save" to create the user.
   • You may want to verify that the user appears in the user list and that the details are correct.

Step 3: Creating New Groups

1. Access the Groups Section

   • In the application navigator, find the "Groups" section under User Administration.

2. Create a New Group

   • Click on the "Create New" or "New" button to add a new group.
   • Fill in the relevant fields:
     • Name: A descriptive name for the group.
     • Description: An optional field to provide further details about the group’s purpose.

3. Add Members to the Group

   • In the group form, look for the section to add members.
   • Search for users you wish to add, then select them to include in the group.
   • Ensure that all necessary members are added to facilitate collaboration.

4. Save the Group

   • Click "Submit" or "Save" to create the group.
   • Confirm that the group is listed and check that all members are correctly assigned.

Conclusion

In this tutorial, you have learned how to create and manage users and groups in ServiceNow. By understanding user roles and the process of adding new users and groups, you can enhance your organization's structure and security. As a next step, explore the roles and permissions further to optimize user access based on specific needs within your organization.